Shipping policy
Order Processing:
All orders are processed within 1-3 business days after payment is confirmed. Processing times may be slightly longer during peak seasons or holidays.
Shipping Times:
Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country.
United States & Canada: 7-10 business days
Europe: 10-12 business days
Australia & New Zealand: 10-14 business days
Rest of the World: 15-14 business days
These are estimated timeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control.
Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number. Please allow 5-7 business days for tracking information to update in the system.
Multiple Items in One Order:
If you purchase multiple items, they may be shipped separately to ensure faster delivery.
Customs and Import Taxes:
Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches your country.
Wrong Address Disclaimer:
It is the buyer's responsibility to ensure the shipping address is correct. We cannot guarantee address changes once an order has been processed.
Lost or Delayed Packages:
If your order is significantly delayed or appears lost, please contact us and we will do our best to assist.
Questions?
If you have any questions about your order or shipping, please contact us at support@zoospace.com